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Missing Signals

Missing Signals

Troubleshooting Missing Signals

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Limitations Please note that occasional delays or missing signals can occur due to TradingView’s webhook limitations. Unfortunately, we are unable to intervene in these cases.
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Diagnosing Missing Signals: A Step-by-Step Guide

If you encounter issues with missing signals, follow these steps to diagnose and resolve the problem:

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Reaching Out to Us: Best Practices If you've followed the above steps and still face issues with missed alerts, please contact us by clicking the blue chat bubble at the bottom right corner of any PineConnector page. Please provide us screenshots of the TradingView alerts log, the webhook URL used, and the alert message generated for quicker resolution.

1. Ensure Persistent Internet Connection

Maintaining a stable internet connection is crucial for the proper functioning of MetaTrader and PineConnector. Here are some steps to ensure a persistent internet connection:

  • Verify Connection Stability: Ensure that MetaTrader is successfully running PineConnector with a stable connection.
  • Prevent Sleep Mode Interruptions: If your laptop or computer goes into sleep mode, the internet connection might get interrupted. Ensure your device does not enter sleep mode while running MetaTrader.
  • High Power Mode: Configure your Windows operating system to run in high power mode to prevent interruptions. Follow these steps:
    1. Open Control Panel: Search for and open the Control Panel from the Start menu.
    2. Select Power Options: Navigate to Hardware and Sound > Power Options.
    3. Choose or Customize a Power Plan: Select “High Performance” or customize a power plan to ensure the internet connection is not interrupted.
  • Additional Windows Recommendations:
    • Disable Sleep Mode:
      • Go to Settings > System > Power & sleep.
      • Set “Sleep” to “Never” for both battery and plugged-in modes.
    • Disable Network Adapter Power Saving:
      • Go to Device Manager > Network adapters.
      • Right-click your network adapter, select Properties.
      • Under the Power Management tab, uncheck “Allow the computer to turn off this device to save power.”

By following these steps, you can ensure that MetaTrader has a persistent internet connection, which is essential for receiving signals from PineConnector without interruptions.

2. Check TradingView Alert Activation

Confirm that the alert was triggered by reviewing your TradingView alerts log. A new entry should be visible indicating the alert was activated.

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3. Confirm Webhook URL

Confirm the webhook link used in your alerts matches the following URL exactly.

https://webhook.pineconnector.com
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Checking Webhook URL Used To check the webhook address used for the triggered alert, double click the alert.
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On the pop-up, click “Notifications” and you will be able to see the Webhool URL used.

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4. Verify Alert Message Compliance

Please ensure the alert message is PineConnector-compliant by referring to the checklist below. This will help verify that the format and syntax meet the required standards and allow you to address any potential issues or errors.

4.1. Incorrect License ID

Ensure that your alert message contains your correct License ID.

4.2. Incorrect Syntax Format

Incorrect Order

LicenseID,EURUSD,buy,risk=1 (not acceptable)

LicenseID,buy,EURUSD,risk=1 (acceptable)

Multiple Commands

LicenseID,closelong,EURUSD,buy,GBPUSD,risk=1 (not acceptable)

LicenseID,closelong,EURUSD (acceptable - sent separately)
LicenseID,buy,GBPUSD,risk=1 (acceptable - sent separately)

4.3. Incorrect Syntax Command

Ensure command used is one of those listed in the Syntax page.

LicenseID,closesome,EURUSD,risk=1 (not acceptable)
LicenseID,closelongpct,EURUSD,risk=1 (acceptable)

4.4. Misspelling

A command or component is spelled incorrectly — commonly “risk” and “trail” are misspelled.

LicenseID,buy,EURUSD,rsik=1 (not acceptable)
LicenseID,buy,EURUSD,risk=1 (acceptable)

LicenseID,buy,EURUSD,risk=1,trialtrig=10,trialdist=8,trialstep=5 (not acceptable)
LicenseID,buy,EURUSD,risk=1,trailtrig=10,traildist=8,trailstep=5 (acceptable)

4.5. Accidental Inclusions

Inclusions such as brackets — especially when using dynamic codes or placeholders.

LicenseID,buy,EURUSD,risk=1,sl=5} (not acceptable)
LicenseID,buy,EURUSD,risk=1,sl=5, (not acceptable)

LicenseID,buy,EURUSD,risk=1,sl=5 (acceptable)

Copy the v3 webhook address below, if needed:

https://webhook.pineconnector.com

4.6. Excessive Comment Length

The comment length exceeds the permissible limit — it can be no more than 20 characters.

LicenseID,buy,EURUSD,risk=1,comment=12345678901234567890 (valid, within 20 charactes)
LicenseID,buy,EURUSD,risk=1,comment=123456789012345678901 (invalid, above 20 charactes)
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Accurate Comparison It is crucial to match your TradingView's alerts log with your MetaTrader's Experts Tab, not with the TradingView chart.

EA Opened Blank

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When signals are received where you are able to see them in your Signal Log but the EA Opened column remains blank, consider the following possibilities:

1. Account Number Absent

License ID Not Running If the account number is absent, it indicates that no trading account is associated with that License ID.

In this case, ensure PineConnector EA v3.13 or later is operational on your MT4/5 terminal using the correct License ID.

2. Account Number Visible

Check Experts Tab If the account number is visible but EA Opened remains blank, examine the Experts tab on your MT4/5 terminal for error messages or alerts that could explain the issue.