EA Setup

Alerts

Message Structure

Expert Advisor

Debugging

Others

Free Scripts Library

PineConnector is a user-friendly bridge that enables retail traders to auto-execute TradingView alerts on MT4 & MT5 without fancy coding. Trade FX, indices, commodities, cryptocurrencies and other symbols to MT4 & MT5 brokers in 1 second.

If you have any questions, feel free to send us an email at support@pineconnector.com, or via the blue icon at the bottom right corner of our sites.

Contact PineConnector Support →

We usually reply within 1 working day for simple queries.

Reach out to our support via support@pineconnector.com, via the blue icon at the bottom right corner of the main site or this link.

Our support team is available at the following hours (GMT+8/SGT):

Sunday: 4pm to 12am (pre-market open) Monday: 8am to 12am Tuesday to Thursday: 12am to 12am Friday: 12am to 4pm

You are entitled to the free trial period for 7 days. If you require additional time during the trial, please reach out to PineConnector Support.

Our trial helps you figure out whether PineConnector is right for you.

All new users qualify for a free trial. Please note that creating another account does not entitle you to another free trial.

The 7-day free trial works by having you set-up the PineConnector EA on your MetaTrader 4/5. When you key in your license ID in the EA, the license will automatically allow 7 days of use.

You will also see the date reflected in the Licensing Dashboard.

To continue using PineConnector, you will have to manually subscribe to a license in our store.

After the 7-day free trial, the EA will automatically remove itself from your MetaTrader platform and you will not be able to log-in with your license ID.

To continue using the PineConnector service, you will have to subscribe to a license plan found in our store.

There are no limitations on our free trial. The features and execution speed are exactly the same as the paid version.

Yes, you may. To view and amend your licenses, please refer to the Licensing Dashboard in the members' portal.

To run multiple strategies on the same trading account, you will require a license per strategy.

While you are only entitled to one trial license per user, you may request for additonal licenses during your trial by contacting support.

Do note that during your trial period, you will only be able to edit your pre-assigned License ID via the Licensing Dashboard. If you wish to update your second (and subsequent licenses) during your trial, you will have to contact support. Multi-licenses will only be shown in the paid plan.

You may move your license to a different trading account as many times as you’d like via the Licensing Dashboard — it does not matter whether the account is live or demo, and whether it’s on MT4 or MT5.

To cancel an active subscription, you may head to the members area → Order History → Manage Subscriptions.

If your license expires on the 1st of January 2023, your access will be till 00:00 hours on the 1st of January 2023 in the UTC (GMT+0) timezone.

Just the fee. We provide the same features for our monthly and annually subscriptions with a fee of $29.90/month (monthly) and $24.90/month (annually).

For subscriptions (automatic and recurring), we accept credit cards such as Mastercard, Visa and American Express, and PayPal.

For single orders (manual and non-recurring), we accept the following cryptocurrencies/coins:

We provide the 7-day free trial without collecting your credit card information to let you understand our platform with minimal risk.

If you require a longer trial to better understand the product, please feel free to reach out to PineConnector Support, and we may provide you with an additional free week.

With that in mind, we do not facilitate refunds in most cases.

Yes there are!

For purchases of 2 licenses, you qualify for a 10% discount off the recurring bill. Apply the code "DUO" at checkout.

For purchases of 3 or more licenses, you qualify for a 20% discount off the recurring bill. Apply the code "TRIO" at checkout.

Yes, they can be on separate computers or VPS.

No — only your MetaTrader has to be running.

Yes, PineConnector EAs are compatible with VPS which are running Windows Server 2016 or Windows 10 or newer. Also, please ensure that your VPS provider allows DLL imports.

If you are looking for a PineConnector-compatible VPS, please consider our PineConnector VPS here.

You may use the VPS Checker to see which VPS location is optimal for your broker: VPS Location Checker.

It’s usually an issue whereby you're using a non-compatible system like Windows Server 2012 or Windows 8. 

Please ensure that you are using Windows Server 2016/2019/2022 or Windows 10/11 for Windows.

If you are looking for a PineConnector-compatible VPS, please consider our PineConnector VPS here.

You may use either the default MT4/5 or the version provided by your broker with PineConnector.

To access the Experts tab, ensure you have the “Toolbox” pane open.

Once the “Toolbox” panel is open, click “Experts” at the bottom. You should see something like the following in the Experts tab:

To access the Experts tab, ensure you have the “Toolbox” pane open.

Once the “Toolbox” panel is open, click “Journal” at the bottom. You should see something like the following in the Journal tab:

You may check your Global Variables by pressing “Tools” at the top bar of your MetaTrader terminal → Global Variables. Alternatively, you may press “F3”.

No you do not, though we recommend that you update the PineConnector EA when you have the chance.

You may view the Product Roadmap to see the changes and additions we implemented to the various versions here.

No you do not. You will only require 1 instance on any timeframe and symbol — this allows your MetaTrader terminal to connect to our server.

With 1 license and 1 instance of the PineConnector EA, you may trade all symbols found in your symbol list.

You may want to explore the Pyramiding EA feature in the EA Guide here.

The Signals Log presents the most recent 50 signals received for your License ID, along with the time of receipt and the EA's opening of the message, all numbered for easy reference.

To identify the Signal ID of an order or position, you may view it in the comments section.

In this example, we can see that the Signal ID of this position to be #6623.

The alerts log can be found at the bottom right corner of your TradingView terminal, with Alerts selected (see right vertical column):

Yes, you may run PineConnector on multiple trading accounts. You will have to create a few MT4/5 instances on your computer to run them all at the same time. You will require one License ID for each Trading Account to run those accounts at the same time.

Please refer to this external source on creating multiple MT4/5 instances here.

As for alerts configuration, you just have to add new lines of alert() code as per Level 5 of the Low Code Guide here.

To run multiple strategies on the same trading account and instruments, you can implement the following steps:

For more detailed information and guidance on multi-strategy implementation, please refer to our dedicated section on multi-strategy.

The remedy for these errors (Error 130, 131, 132, 133, 134, 4017, 4051, 4106, 4109, 4752, 4756 and zero divide) can be found in the Error Guide here.

Please ensure that you are running Windows 10/11 or Windows Server 2016/2019/2022.

Windows 8 and older, and Windows Server 2012 are not compatible with PineConnector.

If you require a VPS, please consider the PineConnector VPS here.

There might be several reasons as to why your EA is not taking any trades from TradingView. Please refer to this section of the error guide here.

We take your data privacy and security seriously at PineConnector.

We only collect necessary information to facilitate the conversion from TradingView alerts to MetaTrader trades.

We collect only your TradingView alert message that you sent to our server, your trading account number and your trading account name.

Other data such as your broker details, account balance, historical or currently opened positions are NOT collected.

Repainting refers to the difference in script behavior when running it in real-time compared to historical prices.

This behavior is widespread and can result from many factors. More than 95% of indicators in existence repaint, including commonly used indicators like MACD and RSI. They show different values on historical and real-time bars.

Below is a categorization of the various types of repainting and an assessment of their acceptability:

To get an idea of the expected latency when using PineConnector to place or close a position on your MetaTrader terminal, let's take a look at the general flow for a buy signal:

The following is a general overview of a buy signal flow:

Overview While there are multiple steps involved, the expected latency depends on several factors such as the speed of your internet connection, the geographical distance between our servers, and any processing delays on the broker's end.

TradingView has a dedicated server to process and send alerts, and our servers are optimized for speed. The processing time of the EA, from steps 4 to 6, is relatively fixed. However, your connection to your broker's server plays an important role in steps 7 to 8.

Your Ping Matters Your ping with your broker is displayed in the Experts tab when you attach the PineConnector EA to your chart.

In the example below, the MetaTrader terminal has a ping of 278ms.

We can see on the last row that the order took 308ms which is approximately the ping with your broker:

Trading On A Low Timeframe When trading on a low timeframe, every second counts. A low ping can make all the difference in executing trades quickly and efficiently. With a low ping, you can enter and exit the market with reduced slippage and take advantage of small price movements, especially when trading on a 15-minute timeframe or lower.

If you are looking to reduce your ping with your broker, you may want to consider using a PineConnector VPS which may reduce the ping by up to 300ms to 1 to 30ms. Check the expected latency with the VPS latency checker here.

Conclusion In trading, time is money. By using a PineConnector VPS, you can significantly reduce latency and gain an edge in executing your trades quickly and accurately. Don't let slow ping times hold you back from success in trading, especially on a low timeframe.

There can be several reasons for a price or quote difference between TradingView and MetaTrader. Some possible explanations include:

It is worth noting that slight differences in prices or quotes between different platforms or data feeds is normal and should not be cause for alarm.

Related read: What kind of latency can I expect?

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