FAQ
Getting Started
What is PineConnector?
PineConnector is a user-friendly bridge that enables retail traders to auto-execute TradingView alerts on MT4 and MT5 without fancy coding. Trade FX, indices, commodities, cryptocurrencies and other symbols to MT4 and MT5 brokers and leading prop firms with a typical latency of under 1 second.
How do I contact support?
If you have any questions, feel free to reach out to us via the blue icon at the bottom right corner of any PineConnector sites or by clicking the following:
What are your support hours?
Our support team is available from the pre-market open until just before market closes for the week.
Trial
How long are we entitled to the free trial period?
You are entitled to the free trial period for 14 days to help you figure out whether PineConnector is right for you.
Who qualifies for the free trial?
All new users qualify for a free trial. Please note that creating another account does not entitle you to another free trial.
How does the 14-day free trial period work?
When you create the account, it will begin the 14-day free trial in the Advanced plan You may check the expiration date on your License page in the PineConnector Portal.
With the Advanced plan access, you are entitled to 3 instances and all the Advanced features.
What happens after my free trial ends?
After the 14-day free trial, the EA will automatically remove itself from your MetaTrader platform and you will not be able to log-in with your license ID.
To continue using the PineConnector service, you will have to subscribe to a plan.
Does the free trial limit any access to features?
There are no limitations on our free trial. The features and execution speed are exactly the same as the paid version.
Can I move my trial license on a different account?
Yes, you can use the trial on any MT4 or MT5 account, demo or live, at any time, as long you do not exceed the maximum 3 instances (connections) at the same time.
If you require to connect to more than 3 accounts at the same time, you may want to consider upgrading to the Professional plan after your trial.
License
May I transfer to my license to a different trading account?
Your licenses are not tied to any trading account. As long as you have available instances, you may connect to new trading accounts — it does not matter whether the account is live or demo, and whether it’s on MT4 or MT5.
How can I manage my instances and licenses?
To manage both your instances and licenses, please refer to the Instances & Licenses guide.
How does the expiration date work?
If your license expires on the 1st of January 2023, your access will be till 00:00 hours on the 1st of January 2023 in the UTC (GMT+0) timezone.
Portal
What is the Signal Authentication feature under Signals?
The Signal Authentication feature is a security mechanism designed to ensure the secure transmission of trading signals from TradingView to MetaTrader.
Learn more about Signal Authentication here.
What is the Symbol Mapping feature under Signals?
The Symbol Mapping feature enables you to effortlessly convert incoming symbol names from TradingView to those used by your broker.
Learn more about Symbol Mapping here.
Alerts
Why am I getting the “triggered too often” error on TradingView?
TradingView has a limit of 15 alert triggers per 3 minutes. If your alert exceeds this frequency, TradingView will automatically disable the alert to prevent overloading. Source →
Pricing & Plans
What is subscription plans do you offer?
We offer three subscription plans tailored to your trading needs:
- Starter: Ideal for beginners.
- Advanced: Recommended for most traders.
- Professional: Best for experienced traders with higher demands.
What payment methods do you accept?
For subscriptions (automatic and recurring), we accept credit cards such as Mastercard, Visa and American Express, and PayPal.
What is your refund policy?
We provide the 14-day free trial without collecting your credit card information to let you understand our platform with minimal risk.
With that in mind, we do not facilitate refunds.
How may I cancel a subscription?
You may cancel your subscription at the subscriptions page.
Platform
Can the trading accounts be on separate PCs?
Yes, they can be on separate computers or VPS.
Do I have to leave TradingView or Chrome open?
No — only your MetaTrader has to be running.
Is PineConnector compatible with a VPS?
Yes, PineConnector EAs are compatible with VPS which are running Windows Server 2016 or Windows 10 or newer. Also, please ensure that your VPS provider allows DLL imports.
If you are looking for a PineConnector-compatible VPS, please consider our PineConnector VPS here.
You may use the VPS Checker to see which VPS location is optimal for your broker: VPS Location Checker.
Why is the EA license details not showing on the chart after inputting my License ID?
It’s usually an issue whereby you're using a non-compatible system like Windows Server 2012 or Windows 8.
Please ensure that you are using Windows Server 2016/2019/2022 or Windows 10/11 for Windows.
If you are looking for a PineConnector-compatible VPS, please consider our PineConnector VPS here.
Can I use the default MT4/5 or the one provided by my broker?
You may use either the default MT4/5 or the version provided by your broker with PineConnector.
How to access the Symbols List on my MetaTrader?
EURUSD is NOT the same as eurusd.
To access the Symbols list, simply press press CTRL+U on your keyboard.
Alternatively, you can find it on the header under View → Symbols.
How to access the “Experts” tab on my MetaTrader?
To access the Experts tab, ensure you have the “Toolbox” pane open.
Once the “Toolbox” panel is open, click “Experts” at the bottom. You should see something like the following in the Experts tab:
I have closed my MetaTrader terminal. How to access the Experts log?
To access historical experts log, click “Open Data Folder” or press CTRL+SHIFT+D.
In the folder pop-up, click MQL5.
In the MQL5, click Logs.
In the Logs folder, click to sort by Date Modified, then open the document based on the file name. The file names are formatted as YYYYMMDD.
How to access the “Journal” tab on my MetaTrader?
To access the Experts tab, ensure you have the “Toolbox” pane open.
Once the “Toolbox” panel is open, click “Journal” at the bottom. You should see something like the following in the Journal tab:
How can I check the Global Variables on my MetaTrader terminal?
You may check your Global Variables by pressing “Tools” at the top bar of your MetaTrader terminal → Global Variables. Alternatively, you may press “F3”.
Expert Advisor
Do I have to run the latest PineConnector EA each time there is an update?
No you do not, though we recommend that you update the PineConnector EA when you have the chance.
You may view the Product Roadmap to see the changes and additions we implemented to the various versions here.
Do I need to attach a PineConnector EA to every symbol I’d like to trade?
No you do not. You will only require 1 instance on any timeframe and symbol — this allows your MetaTrader terminal to connect to our server.
With 1 license and 1 instance of the PineConnector EA, you may trade all symbols found in your symbol list.
How can I avoid multiple trades at the same time?
You may want to explore the Pyramiding EA feature in the EA Guide here.
What is the treatment for volume? / How is my trade volume handled?
We process the trade volume to ensure it meets your broker's rules. Here’s our approach:
First, we determine the target lot size:
- This depends on the Volume Type setting you chose in our EA's inputs.
- It might be the fixed Lot size you sent directly in your TradingView alert.
- Or, it could be the lot size we calculate based on your chosen setting (e.g., Dollar Amount, Percentage of Balance, Percentage of Equity Loss, etc.).
Then, we validate and adjust this target lot size:
- Check Min/Max Limits: We check if this target lot size is less than your broker's Minimum Lot or greater than the Maximum Lot for that symbol. If it's outside these absolute limits, we have to reject the order and will state the reason in the MetaTrader 'Experts' log.
- Adjust to Nearest Lot Step: If the target lot size is within limits, we then adjust it to match the broker's required 'Lot Step' (the smallest allowed volume increment) by rounding to the nearest valid step.
- Example: If the Lot Step is
0.01, a target lot size of0.029becomes0.03. - Important Note: This rounding means the final volume we use might sometimes be slightly higher than the target lot size initially determined.
The volume resulting from Step 2 is what we then use for further checks (like ensuring sufficient margin) before placing the trade. If we reject the order specifically due to these volume limit or adjustment steps, calculation details are provided in the logs.
Signals
What is the Signals Log in the members area?
The Signal Log provides a detailed record of every trading signal that is received, including exact timestamps indicating when each signal arrives at your MetaTrader terminal.
The log allows complete transparency and an easy way to track, verify, and review all your signals.
What is the Signal ID of an order or position?
To identify the Signal ID of an order or position, you can easily look it up in the comments section, provided you haven’t replaced the default comment with your own (using comment=). A Signal ID may include both letters and numbers such as 006AF.
In this particular example, the Signal ID for the position is 6623.
Where can I find the Alerts Log on TradingView?
The alerts log can be found at the bottom right corner of your TradingView terminal, with Alerts selected (see right vertical column):
- First, cross-check your TradingView's alerts log and the PineConnector Signals Log
- Once the logs above match, evaluate the Experts output which prints more information on how your signal is being processed by the EA.
It's important to note that the comparison should not be made solely between your TradingView chart and MetaTrader trade log as there is possibility of errors in your entry coding, misconfiguration of your alerts, or a combination of both factors.
Multi-Account
The multi-instance alerts or signals feature is when you have multiple trading accounts connected to a single trading License ID, and sending an alert to that License ID will replicate the trade instructions to all the connected trading accounts.
Learn more about Multi-Instance Signals here.
Errors
An error popped up when I sent in a signal how can I fix it?
The remedy for these errors (Error 130, 131, 132, 133, 134, 4017, 4051, 4106, 4109, 4752, 4756 and zero divide) can be found in the Error Guide here.
After adding my License ID, I do not see the license information such as the Expiry Date. What can I do?
Please ensure that you are running Windows 10/11 or Windows Server 2016/2019/2022.
Windows 8 and older, and Windows Server 2012 are not compatible with PineConnector.
If you require a VPS, please consider the PineConnector VPS here.
Why is my EA not taking any trades from TradingView signals?
There might be several reasons as to why your EA is not taking any trades from TradingView. Please refer to this section of the error guide here.
Data Protection
Will my data be private and safe?
We take your data privacy and security seriously at PineConnector.
We only collect necessary information to facilitate the conversion from TradingView alerts to MetaTrader trades.
We collect only your TradingView alert message that you sent to our server, your trading account number and your trading account name.
Other data such as your broker details, account balance, historical or currently opened positions are NOT collected.
Miscellaneous (and important)
What is “repainting” and how does it affect my trading signals in TradingView?
Repainting refers to the difference in script behavior when running it in real-time compared to historical prices.
This behavior is widespread and can result from many factors. More than 95% of indicators in existence repaint, including commonly used indicators like MACD and RSI. They show different values on historical and real-time bars.
Below is a categorization of the various types of repainting and an assessment of their acceptability:
Type of Repainting | Definition | Acceptable |
Widespread and often acceptable | Recalculation during the real-time bar (e.g. MACD, RSI) | If the user is aware of the behavior, can live with it, or can circumvent it |
Misleading | Plotting in the past, calculating results in real-time that cannot be replicated on historical bars, relocating past events (e.g. Ichimoku, pivot scripts) | If the user is aware of the behavior, can live with it, or can circumvent it |
Unacceptable | Scripts using future information, strategies running on non-standard charts, scripts using real-time intrabar timeframes to generate alerts or orders | No |
Unavoidable | Revision of historical feeds by data suppliers, varying starting bar on historical bars | No |
What kind of latency can I expect when using PineConnector?
We process over 200,000 signals daily through our high-performance global infrastructure, with typical end-to-end latency under 1 second.
Based on data from 300,000+ signals (MT5 EA v3.42), here's what makes us fast:
- Your signal gets processed in just 16ms* at our servers, then takes 131ms* to reach your MetaTrader terminal securely.
- Your EA's processing time typically ranges from 100-200ms, influenced by your computer's specifications and EA configuration settings.
- Order execution speed (1-100ms) depends on your broker's infrastructure. For consistently low latency (<10ms), we recommend using a VPS located near your broker's servers.
While external webhook delivery times and reliability (e.g., from TradingView) are beyond our control, we've engineered our infrastructure to be lightning-fast, highly reliable, and scalable.
*median timings
Why is there a price or quote difference between TradingView and MetaTrader?
There can be several reasons for a price or quote difference between TradingView and MetaTrader. Some possible explanations include:
- Data feed differences: TradingView and MetaTrader may use different data feeds to obtain their prices and quotes, and these feeds may have slight variations in the data they provide.
- Spreads: Brokers may have different spreads on their prices which can lead to slight differences in the quotes seen on the two platforms.
- Execution delay: There may be a delay in the execution of trades on one platform compared to the other, which can cause the prices to appear different.
- Market volatility: The financial markets are constantly changing, and prices can fluctuate rapidly. Even if the data feed is the same, the prices may not be exactly the same at the same point in time.
It is worth noting that slight differences in prices or quotes between different platforms or data feeds is normal and should not be cause for alarm.
Related read: What kind of latency can I expect?
On this page
- FAQ
- Getting Started
- What is PineConnector?
- How do I contact support?
- What are your support hours?
- Trial
- How long are we entitled to the free trial period?
- Who qualifies for the free trial?
- How does the 14-day free trial period work?
- What happens after my free trial ends?
- Does the free trial limit any access to features?
- Can I move my trial license on a different account?
- License
- May I transfer to my license to a different trading account?
- How can I manage my instances and licenses?
- How does the expiration date work?
- Portal
- What is the Signal Authentication feature under Signals?
- What is the Symbol Mapping feature under Signals?
- Alerts
- Why am I getting the “triggered too often” error on TradingView?
- Pricing & Plans
- What is subscription plans do you offer?
- What payment methods do you accept?
- What is your refund policy?
- How may I cancel a subscription?
- Platform
- Can the trading accounts be on separate PCs?
- Do I have to leave TradingView or Chrome open?
- Is PineConnector compatible with a VPS?
- Why is the EA license details not showing on the chart after inputting my License ID?
- Can I use the default MT4/5 or the one provided by my broker?
- How to access the Symbols List on my MetaTrader?
- How to access the “Experts” tab on my MetaTrader?
- I have closed my MetaTrader terminal. How to access the Experts log?
- How to access the “Journal” tab on my MetaTrader?
- How can I check the Global Variables on my MetaTrader terminal?
- Expert Advisor
- Do I have to run the latest PineConnector EA each time there is an update?
- Do I need to attach a PineConnector EA to every symbol I’d like to trade?
- How can I avoid multiple trades at the same time?
- What is the treatment for volume? / How is my trade volume handled?
- Signals
- What is the Signals Log in the members area?
- What is the Signal ID of an order or position?
- Where can I find the Alerts Log on TradingView?
- Multi-Account
- Errors
- An error popped up when I sent in a signal how can I fix it?
- After adding my License ID, I do not see the license information such as the Expiry Date. What can I do?
- Why is my EA not taking any trades from TradingView signals?
- Data Protection
- Will my data be private and safe?
- Miscellaneous (and important)
- What is “repainting” and how does it affect my trading signals in TradingView?
- What kind of latency can I expect when using PineConnector?
- Why is there a price or quote difference between TradingView and MetaTrader?