EA Setup
Alerts
Message Structure
Expert Advisor
Debugging
Others
FAQ
Getting started with PineConnector
What is PineConnector?
PineConnector is a user-friendly bridge that enables retail traders to auto-execute TradingView alerts on MT4 & MT5 without fancy coding.
Trade FX, indices, commodities, cryptocurrencies and other symbols to all MT4 & MT5 brokers in 1 second.
How do I contact support?
If you have any questions, feel free to send us an email at support@pineconnector.com, or via the blue icon at the bottom right corn of the main site, or this link.
We usually reply within 1 working day for simple queries.
How can I reset my password?
Reach out to our support via support@pineconnector.com, via the blue icon at the bottom right corner of the main site or this link.
What are your support hours?
Support hours for simple queries is from 9am to 5pm (GMT+8/SGT).
Trial
How long are we entitled to the free trial period?
You are entitled to the free trial period for 7 days.
Our trial helps you figure out whether PineConnector is right for you.
Who qualifies for the free trial?
All new users qualify for a free trial. Please note that creating another account does not entitle you to another free trial.
How does the 7-day free trial period work?
The 7-day free trial works by having you set-up the PineConnector EA on your MetaTrader 4/5. When you key in your license ID in the EA, the license will automatically allow 7 days of use.
You will also see the date reflected in the Licensing Dashboard.
To continue using PineConnector, you will have to manually subscribe to a license in our store.
What happens after my free trial ends?
After the 7-day free trial, the EA will automatically remove itself from your MetaTrader platform and you will not be able to log-in with your license ID.
To continue using the PineConnector service, you will have to subscribe to a license plan found in our store.
Does the free trial limit any access to features?
There are no limitations on our free trial. The features and execution speed are exactly the same as the paid version.
Can I move my trial license to a different account?
Yes, you may. To view and amend your licenses, please refer to the Licensing Dashboard in the members' portal.
License
May I transfer to my license to a different trading account?
You may move your license to a different trading account as many times as you’d like via the Licensing Dashboard — it does not matter whether the account is live or demo, and whether it’s on MT4 or MT5.
How may I cancel a subscription?
To cancel an active subscription, you may head to the members area → Order History → Manage Subscriptions.
How does the expiration date work?
If your license expires on the 1st of January 2023, your access will be till 00:00 hours on the 1st of January 2023 in the UTC (GMT+0) timezone.
Pricing & Plans
What is the difference between a monthly and annually subscription?
Just the fee. We provide the same features for our monthly and annually subscriptions with a fee of $24.90/month (monthly) and $19.90/month (annually).
What payment methods do you accept?
For subscriptions (automatic and recurring), we accept credit cards such as Mastercard, Visa and American Express, and PayPal. For single orders (manual and non-recurring), we accept Bitcoin, Ethereum, USD Coin, Dogecoin, Litecoin, Dai, Bitcoin Cash, ApeCoin, SHIBA INU and Tether.
What is your refund policy?
We provide the 7-day free trial without collecting your credit card information to let you understand our platform with minimal risk. With that in mind, we do not facilitate refunds in most cases.
Are there discounts for purchasing multiple licenses?
Yes there are!
For purchases of 2 licenses, you qualify for a 10% discount off the recurring bill. Apply the code "DUO" at checkout.
For purchases of 3 or more licenses, you qualify for a 20% discount off the recurring bill. Apply the code "TRIO" at checkout.
Platform
Can the trading accounts be on separate PCs?
Yes, they can be on separate computers or VPS.
Do I have to leave TradingView or Chrome open?
No — only your MetaTrader has to be running.
Is PineConnector compatible with a VPS?
Yes, PineConnector EAs are compatible with VPS which are running Windows Server 2016 or Windows 10 or newer. Also, please ensure that your VPS provider allows DLL imports.
If you are looking for a PineConnector-compatible VPS, please consider our PineConnector VPS here.
Why is the EA license details not showing on the chart after inputting my License ID?
It’s usually an issue whereby you're using a non-compatible system like Windows Server 2012 or Windows 8.
Please ensure that you are using Windows Server 2016/2019/2022 or Windows 10/11 for Windows.
If you are looking for a PineConnector-compatible VPS, please consider our PineConnector VPS here.
Can I use the default MT4/5 or the one provided by my broker?
You may use either the default MT4/5 or the version provided by your broker with PineConnector.
How to access the “Experts” tab on my MetaTrader?
To access the Experts tab, ensure you have the “Toolbox” pane open.
Once the “Toolbox” panel is open, click “Experts” at the bottom. You should see something like the following in the Experts tab:
How to access the “Journal” tab on my MetaTrader?
To access the Experts tab, ensure you have the “Toolbox” pane open.
Once the “Toolbox” panel is open, click “Journal” at the bottom. You should see something like the following in the Journal tab:
How can I check the Global Variables on my MetaTrader terminal?
You may check your Global Variables by pressing “Tools” at the top bar of your MetaTrader terminal → Global Variables. Alternatively, you may press “F3”.
Expert Advisor
Do I have to run the latest PineConnector EA each time there is an update?
No you do not, though we recommend that you update the PineConnector EA when you have the chance.
You may view the Product Roadmap to see the changes and additions we implemented to the various versions here.
Do I need to attach a PineConnector EA to every symbol I’d like to trade?
No you do not. You will only require 1 instance on any timeframe and symbol — this allows your MetaTrader terminal to connect to our server.
With 1 license and 1 instance of the PineConnector EA, you may trade all symbols found in your symbol list.
How can I avoid multiple trades at the same time?
You may want to explore the Pyramiding EA feature in the EA Guide here.
Signals
What is the Signals Log in the members area?
The Signals Log presents the most recent 50 signals received for your License ID, along with the time of receipt and the EA's opening of the message, all numbered for easy reference.
What is the Signal ID of an order or position?
To identify the Signal ID of an order or position, you may view it in the comments section.
In this example, we can see that the Signal ID of this position to be #6623.
Multi-Account
I'd like to run on multiple trading accounts. If I purchase multiple licenses, can I run them all on the same computer with multiple accounts? If so, how do I set that up?
Yes, you may run PineConnector on multiple trading accounts. You will have to create a few MT4/5 instances on your computer to run them all at the same time. You will require one License ID for each Trading Account to run those accounts at the same time.
Please refer to this external source on creating multiple MT4/5 instances here.
As for alerts configuration, you just have to add new lines of alert() code as per Level 5 of the Low Code Guide here.
Multi-Strategy
I’d like to run 2 separate strategies on the same trading account, and on the same instruments. How can I best implement it?
To run multiple strategies on the same trading account, you should utilise the EA’s Magic Number feature.
For the first strategy, utilise your first License ID, and the default Magic Number 76. For your second strategy, utilise your second License ID and the second Magic Number 77.
Sending in a “closelong” command to License 1 will result in only positions opened by Magic Number 76 to close, leaving Strategy 2’s positions open.
With the use of Magic Numbers, the EAs run independently despite being on the same trading account.
For a video showcase and setup tutorial, click here.
Errors
An error popped up when I sent in a signal how can I fix it?
The remedy for these errors (Error 130, 131, 132, 133, 134, 4017, 4051, 4106, 4109, 4752, 4756 and zero divide) can be found in the Error Guide here.
After adding my License ID, I do not see the license information such as the Expiry Date. What can I do?
Please ensure that you are running Windows 10/11 or Windows Server 2016/2019/2022.
Windows 8 and older, and Windows Server 2012 are not compatible with PineConnector.
If you require a VPS, please consider the PineConnector VPS here.
Why is my EA not taking any trades from TradingView signals?
There might be several reasons as to why your EA is not taking any trades from TradingView. Please refer to this section of the error guide here.
Data Protection
Will my data be private and safe?
We take your data privacy and security seriously at PineConnector.
We only collect necessary information to facilitate the conversion from TradingView alerts to MetaTrader trades.
We collect only your TradingView alert message that you sent to our server, your trading account number and your trading account name.
Other data such as your broker details, account balance, historical or currently opened positions are NOT collected.
Miscellaneous
Why is there a price or quote difference between TradingView and MetaTrader?
There can be several reasons for a price or quote difference between TradingView and MetaTrader. Some possible explanations include:
- Data feed differences: TradingView and MetaTrader may use different data feeds to obtain their prices and quotes, and these feeds may have slight variations in the data they provide.
- Spreads: Brokers may have different spreads on their prices which can lead to slight differences in the quotes seen on the two platforms.
- Execution delay: There may be a delay in the execution of trades on one platform compared to the other, which can cause the prices to appear different.
- Market volatility: The financial markets are constantly changing, and prices can fluctuate rapidly. Even if the data feed is the same, the prices may not be exactly the same at the same point in time.
It is worth noting that slight differences in prices or quotes between different platforms or data feeds is normal and should not be cause for alarm.
On this page
- FAQ
- Getting started with PineConnector
- What is PineConnector?
- How do I contact support?
- How can I reset my password?
- What are your support hours?
- Trial
- How long are we entitled to the free trial period?
- Who qualifies for the free trial?
- How does the 7-day free trial period work?
- What happens after my free trial ends?
- Does the free trial limit any access to features?
- Can I move my trial license to a different account?
- License
- May I transfer to my license to a different trading account?
- How may I cancel a subscription?
- How does the expiration date work?
- Pricing & Plans
- What is the difference between a monthly and annually subscription?
- What payment methods do you accept?
- What is your refund policy?
- Are there discounts for purchasing multiple licenses?
- Platform
- Can the trading accounts be on separate PCs?
- Do I have to leave TradingView or Chrome open?
- Is PineConnector compatible with a VPS?
- Why is the EA license details not showing on the chart after inputting my License ID?
- Can I use the default MT4/5 or the one provided by my broker?
- How to access the “Experts” tab on my MetaTrader?
- How to access the “Journal” tab on my MetaTrader?
- How can I check the Global Variables on my MetaTrader terminal?
- Expert Advisor
- Do I have to run the latest PineConnector EA each time there is an update?
- Do I need to attach a PineConnector EA to every symbol I’d like to trade?
- How can I avoid multiple trades at the same time?
- Signals
- What is the Signals Log in the members area?
- What is the Signal ID of an order or position?
- Multi-Account
- I'd like to run on multiple trading accounts. If I purchase multiple licenses, can I run them all on the same computer with multiple accounts? If so, how do I set that up?
- Multi-Strategy
- I’d like to run 2 separate strategies on the same trading account, and on the same instruments. How can I best implement it?
- Errors
- An error popped up when I sent in a signal how can I fix it?
- After adding my License ID, I do not see the license information such as the Expiry Date. What can I do?
- Why is my EA not taking any trades from TradingView signals?
- Data Protection
- Will my data be private and safe?
- Miscellaneous
- Why is there a price or quote difference between TradingView and MetaTrader?